Question 1

Why is my image generation stuck on "Processing"?

Accepted Answer

AI generation typically takes 30-60 seconds. If your job runs longer than 10 minutes our safety system automatically cancels it and instantly refunds the credit to your account. You can safely retry — you never lose credits on failed jobs.

Question 2

Do I own the content I generate?

Accepted Answer

Yes. Pro users get a full commercial license for every output. Free users can use generations for personal projects.

Question 3

How do credits work?

Accepted Answer

1 credit = 1 image generation or transformation. Credits are included in your monthly plan. Unused credits don't roll over to the next month.

Question 4

What payment methods do you accept?

Accepted Answer

All major credit cards via Stripe, plus Alipay for our international customers in Asia.

Question 5

How do I cancel?

Accepted Answer

One click in your billing portal. No phone calls, no retention scripts. Cancel anytime — your account stays active until the end of the current period.

Question 6

Can I create more than one AI influencer?

Accepted Answer

Each plan currently includes one influencer. Multi-character plans for labels, agencies and brands are coming soon — talk to us if you need this today.

Question 7

Can I use my AI Influencer on social media?

Accepted Answer

Absolutely. You own the rights to all content you generate. Post on Instagram, TikTok, YouTube — wherever you want.

Question 8

What AI models power the platform?

Accepted Answer

OpenAI (DALL·E 3 for images, GPT-4 for chat) plus Replicate for advanced photo transformations. We roll out better models as they become available.

Question 9

What languages are supported?

Accepted Answer

The interface ships in English, French and Chinese. Generated content can be produced in any language supported by GPT-4.

How can we help?

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